Refund Policy
Last updated: March 8, 2026
Return Window
Eligible returns must be requested within 30 days after delivery. Contact us before sending an item back so we can provide the correct instructions.
Return Conditions
Items must be unworn, unwashed, undamaged, and in resalable condition with original tags and packaging where applicable. Used, altered, or customer-damaged items may not qualify.
Request a Return
Email support@vetecpvtoneyora.com with your order number, item, and reason. We may request photos. Approved returns should use a trackable service unless the issue was our error.
Shipping Costs
Unless an item is damaged, defective, or incorrect, return shipping is normally the customer's responsibility. Original shipping charges are generally non-refundable. Keep return tracking information.
Damaged or Incorrect Items
Contact us within 7 days with clear photos of the item and packaging. Keep the packaging while we review the issue. We may offer a replacement, return instructions, or refund as appropriate.
Exchanges and Refunds
Exchanges depend on stock. After a returned item is inspected, an approved refund is issued to the original PayPal method. Posting time depends on the payment provider.
Cancellations
Contact us quickly to request cancellation. Cancellation can only be guaranteed before processing or fulfillment begins. Shipped orders follow the return procedure.