Shipping Policy
Last updated: March 8, 2026
Order Processing
Orders are reviewed and prepared after payment authorization. We generally aim to process orders within 2 to 5 business days, excluding weekends and public holidays. Promotions and peak seasons may require additional time.
Tracking and Delivery
A shipping confirmation and available tracking information may be sent when an order leaves fulfillment. Delivery estimates depend on destination, carrier, customs, weather, and local conditions. Estimates are not guaranteed dates.
Address Changes
Check your address before payment. Email us immediately with your order number if a correction is needed. Changes cannot be guaranteed after fulfillment begins, and Vetempyora is not responsible for an incomplete or incorrect address.
International Customs
Destination countries may impose duties, taxes, brokerage fees, or other charges. Unless expressly stated otherwise, these are the customer's responsibility. Customs authorities may delay or inspect packages.
Delivery Problems
Contact us if tracking stops updating unusually or if a carrier marks a package delivered but you cannot locate it. Check with household members, neighbors, building staff, and the carrier first. A carrier investigation may be required.
Damaged or Incorrect Orders
Email us within 7 days with your order number and clear photos of the package and item if an order is damaged, defective, or incorrect. Keep the packaging while the issue is reviewed.
Contact
Email support@vetecpvtoneyora.com with your order number and tracking details.